PRODUCT & STOCK

Are eyelashes suitable for self using or only by MUA?

The individual eyelashes can be used by MUA only, all the other types of lashes can be for self-use or by MUA

Which sizes of the individual lashes type are most useful?

The average length is 11mm
6-8-9 shorter
12-13 longer

Are @EyelashesProByAdva products sold at any other retailers?

No. EyelashesProByAdva products are exclusively sold online at advaelmakias.com

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How do I get updates on promotions or launch new products?

New product and restock information will always be posted on Adva Elmakias instagram: @Advaelmakias, and on our official Instagram account @Eyelashesprobyadva

What are eyelashes made of?

There are two types:

Synthetic mink lashes
This line of lashes made of PBT. High performance engineering polymer. The lashes whop are made from this material are so soft, strong and have a gorgeous, natural glossy sheen. This is a highly strong lashes, they retain their curl and appearance better, and don’t get bent so easily.

Real mink hair lashes
Super thin taper, soft, curl and shiny coat.
Feel ultra soft. handmade. Super high quality lashes. This lashes are the lightest, softest, freathery lashes.
Cruelty free!
the real mink lashes is our real mink lashes, comb it down with a comb from the kolinsky.

DELIVERY

When will my package be delivered?

Processing time for orders in Israel is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, limited edition releases and promotions. International delivery is 10-21 business days. All orders are shipped via Israelpost.
We do offer expedited shipping by Dhl Express.
Please note! we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays.

I am an international customer, do I have to pay customs and taxes?

A Items shipped outside of Israel are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of the customer. These fees are not included in the cost of your order and therefore can not be reimbursed by Adva Elmakias.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Where is my order shipped from?

All the orders are shipped from Israel.

RETURNS & REFUNDS

Do you allow refunds/returns?

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns.
All the product in the website are looks as real as you get.
Advaelmakias.com reserves the right to refuse any returns at any time.

ORDER ISSUES

Can I make changes to my order once it’s been placed?

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

I have received my order and need some additional assistance.

We are always here for you!
Please contact our Customer Service Team advaelmakiasinfo@gmail.com \ WhatsApp link to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip.